Customer Success Manager – Marketplace Italy (Milan)

Italy’s e-commerce scene — especially marketplace operations — is rapidly expanding. With increasing consumer demand for digital buying, cross-border shopping, and omni-channel fulfilment, companies are looking for talent who can manage marketplace platforms, seller success, and operational performance. Aurawoo+2Glassdoor+2

For job seekers with the right experience, this means roles in Italy can offer more than a standard 9-5 retail job — you’re entering a space where digital operations, seller partnerships, and performance analytics drive real business value.

The Customer Success Manager role for Marketplace Italy at Redcare Pharmacy is one such opportunity: a hybrid/remote role based in Milan that gives you responsibility for a major marketplace’s performance in Italy.

About the Employer – Redcare Pharmacy

Redcare Pharmacy is a prominent player in the online pharmacy and health marketplace space across Europe. The company is increasingly focusing on marketplace operations in Italy — requiring dynamic professionals who can onboard sellers, manage performance indicators, and ensure seamless partner experience.

As more brands and sellers pivot to marketplaces, Redcare offers a role that bridges operations, seller success, and marketplace growth strategy.

Job Overview – Customer Success Manager, Marketplace Italy

Job Title: Customer Success Manager, Marketplace Italy (m/f/d) redcare-pharmacy.com
Location: Milan, Italy (Hybrid/Remote) redcare-pharmacy.com
Employment Type: Full-time
Key Focus: Manage seller relationships, performance KPIs, marketplace growth in the Italian market.
Languages Required: Italian & English; German is a plus. redcare-pharmacy.com
Experience: Prior marketplace / e-commerce / seller management experience preferred. redcare-pharmacy.com

What You’ll Be Doing

Seller Onboarding & Relationship Management

You will act as the primary contact for marketplace sellers in Italy — helping them with the onboarding process, ensuring their products are correctly listed, optimizing their performance, and supporting their growth. As the posting says:

“You are the first point of contact for your partners … you create regular analyses based on all relevant KPIs … you monitor and continuously improve partner satisfaction and the customer experience.” redcare-pharmacy.com

Performance Analytics & Optimization

You’ll use data and KPIs to measure seller performance, identify opportunities for improvement, and implement strategies to boost conversion, visibility, and revenue.

Cross-Functional Coordination

You’ll interface with internal teams (IT, acquisition, customer service) and external sellers to ensure operational processes, technical onboarding, and performance support are aligned.

“You are the link between partners and internal departments, especially Acquisition and IT.” redcare-pharmacy.com

Market Strategy & Growth

You’ll be expected to use your understanding of the Italian market and its competitive landscape to highlight opportunities and support strategic initiatives to grow the marketplace’s footprint. redcare-pharmacy.com

Qualifications & What They’re Looking For

Degree in business, marketing, e-commerce or equivalent technical training. redcare-pharmacy.com+1
Experience in e-commerce, marketplace operations, seller management, or technical support.
Fluent Italian and English communication skills (German is highly regarded).
Strong analytical mindset, technical competence with marketplace systems, data orientation.
Excellent relationship and stakeholder-management skills.
Proactive, problem-solving attitude and ability to work in fast-paced environments.

Why This Role Stands Out

1. Growth Market

Marketplace operations in Italy are a rising area — companies are investing heavily in seller success, digital channels, and operational optimisation. Working in this field now positions you ahead of the curve.

2. Hybrid/Remote Flexibility

Given the posting mentions hybrid or remote possibilities, it offers more flexibility than many traditional onsite roles in Italy.

3. High-Value Skill Set

The skills you’ll gain (marketplace onboarding, KPI management, cross-functional coordination, data analysis) are in high demand internationally, especially in e-commerce ecosystems.

4. Career Trajectory

Roles like this often lead to manager or director positions overseeing multiple markets or platforms — so this is more than just a single role; it’s a foothold into global marketplace operations.

Compensation & Location Considerations

While the posting doesn’t explicitly disclose salary, similar “Marketplace Manager” roles in Milan are reporting average salaries around €45,600/year. Glassdoor

Given this and the responsibilities, you might reasonably expect a salary in the €40,000-€60,000 range (depending on experience, language skills, and scope). For non-EU candidates, visa and work-permit arrangements will be important; Italy requires employer sponsorship for non-EU workers. Aurawoo+1

Work Environment & Culture

Working in Milan at a company like Redcare means you’ll likely be part of an international, fast-moving team. Italian work culture blends strong team-orientation with informal collaboration. English is often used in multinational teams, but fluency in Italian is essential for interacting with local partners and sellers.

Expect some evenings or short-term onsite meetings (depending on location), but otherwise this role offers modern flexibility.

Who Should Apply

This job is ideal for:

Professionals with 2-5 years of marketplace or e-commerce experience.
Bilingual candidates (Italian + English) who want to work in the digital retail space.
People who enjoy both technical systems (onboarding/platforms) and relational work (partner management).
Individuals eager to build a career in e-commerce operations, not just retail sales.

If you’re ready to step into a role that combines business strategy, digital technology, and partner-success in a European market — this is the kind of opportunity you should pursue.

How to Apply

Visit the Redcare careers link: Apply here redcare-pharmacy.com

Prepare:

A strong CV highlighting your marketplace or e-commerce experience
A cover letter emphasising your bilingual skills, analytics mindset, and ability to manage sellers
If you’re non-EU, check your visa/permit eligibility and mention any valid residency/work-rights